Warranty

• Clean your return air filter (if you have one)
• Ensure there is nothing obstructing airflow to the return air e.g. couch or chair in front of it, anything leaning on or in front of the return air grille.

If this does not rectify the issue, please proceed.

• Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try turning on the system again.
• If you have a filtered return air grille, please clean the filter.

If this does not resolve your issue, please continue.

Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.

Remote thermostat: Change batteries and if issue still persists, do a power restart at the mains, as per above instructions. If this does not resolve your issue, please continue.

• Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try turning on the system again.
• If you have a filtered return air grille, please clean the filter.

If this does not resolve your issue, please continue.

HAVE YOU HAD THE SYSTEM RUNNING FOR 30 MINUTES OR MORE?

The system requires time to switch on, allow water to get to the unit, wet the pads and begin cooling your home.

DO YOU HAVE DOORS/WINDOWS OPEN?

Evaporative cooling requires windows to be open in each room to promote evaporation, circulate the air and stop pressure buildup in the home. Open windows in each room and either multiple windows or a door in the main living area.

IS IT HUMID OUTSIDE?

Evaporative cooling works best in dry heat. The evaporation process is not possible if there is already humidity in the air. On days of high humidity, run the evaporative cooler on "Fan" mode only. Evaporative coolers have limited cooling capacity on humid days or in temperatures over approximately ~32 degrees.

Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.

A slight banging sound may be heard on windy days due to the wind blowing the winter seal open. This is unavoidable, but please check outside to ensure nothing has come loose on the roof.

Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.

Applicable for remote thermostats only:

Change batteries and if issue still persists, do a power restart at the mains (after changing batteries). If this does not rectify the issue please proceed.

• Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.
• Check the outdoor condensing unit is operating and that the isolator is in the "ON" position.
• Make sure there is nothing obstruction the condensers airflow, eg leaves, plastic bags, shrubbery, outdoor furniture, fence etc.
• Please check the batteries do not need replacing in the remote.
• Clean both filters in the indoor head unit.

• Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.
• Check the outdoor condensing unit is operating and that the isolator is in the "ON" position.
• Make sure there is nothing obstruction the condensers airflow, eg leaves, plastic bags, shrubbery, outdoor furniture, fence etc.
• Clean return air filter.

Applicable to remote thermostat only: Please check the batteries do not need replacing.

• Please do a full reset of your power by switching off at the switchboard for 5 minutes. Switch back on and try switching on the system again.
• Check the outdoor condensing unit is operating and that the isolator is in the "ON" position.
• Make sure there is nothing obstruction the condensers airflow, eg leaves, plastic bags, shrubbery, outdoor furniture, fence etc.
• Clean return air filter.